Refund policy
We want you to love your order from gensboutique.shop! Please read our policy carefully before purchasing.
Returns Due to the nature of our business, we accept returns within 14 days of delivery for items that are:
- Damaged or defective upon arrival
- Significantly different from what was described
To initiate a return, please contact us at [your email address] with your order number and photos of the item.
Non-Returnable Items We do not accept returns for:
- Items that have been worn, washed, or altered
- Sale items
- Items returned without prior approval
Refunds Once your return is approved and received, we'll process your refund within 5-7 business days to your original payment method.
Wrong or Missing Items If you received the wrong item or are missing something from your order, please contact us within 48 hours of delivery and we'll make it right.
Questions? Email us at [jamiahhawkinsteal12@gmail.com] — we're happy to help!